Privacy policy

Last updated: [9/18/2024]

Welcome to Heart&Lou's Fabrics! By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

Heart&Lou's Fabrics is operated by Heart&Lou's Fabrics, located at 371 Madison Street, New York City, NY, 10002. These Terms and Conditions govern the use of our website and the purchase of our products.

2. Products

Heart&Lou's Fabrics offers a variety of clothing items. All products are subject to availability, and we reserve the right to discontinue any product at any time.

3. Payment Methods

We accept the following payment methods:

Credit and Debit Cards
PayPal

All payments are processed securely. By providing your payment information, you confirm that you are authorized to use the payment method provided.

4. Shipping Policy

We currently ship within the United States.

Processing time: 1-2 business days
Shipping time: 2-5 business days

Shipping costs are calculated at checkout and are non-refundable.

5. Returns and Refunds

You may return items in new condition—unworn, unwashed, and in their original packaging—within 7 days of receiving your order. To initiate a return, please email us at info@heartandlousfabrics.com with your order number and reason for return.

A restocking fee of $9.95 will be deducted from your refund.
Customers are responsible for return shipping costs, which are non-refundable.
Once the returned item is received and inspected, refunds will be credited to your original payment method within 5-7 business days.

If returned items are in unacceptable condition, a refund will not be issued, and the item(s) will be shipped back at your expense.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Heart&Lou's Fabrics. Unauthorized use of our content is prohibited.

7. Limitation of Liability

Heart&Lou's Fabrics is not liable for any direct or indirect damages resulting from the use of our website or products. Our total liability is limited to the amount paid for the products purchased.

8. Changes to Terms

Heart&Lou's Fabrics reserves the right to update these Terms and Conditions at any time. Any changes will be posted on this page with the updated date.

Privacy

Last Updated: [9/18/2024]

At Heart&Lou's Fabrics, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.heartandlou.com (the “Site”). By using our Site, you agree to the practices described in this Privacy Policy and our Terms and Conditions.

1. Information We Collect

When you purchase something from our Site, as part of the buying process, we collect the following personal information you provide:

Name
Address
Email address

When you browse our Site, we automatically collect certain information about your device, including:

IP address
Information about your browser and operating system
Web pages or products you view
How you interact with the Site (e.g., clicks, navigation)

Additionally, as you browse, we collect information about how you found our Site (e.g., referring websites or search terms).

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To fulfill your orders: Processing payment information, arranging shipping, and providing customer service.
Marketing: If you have opted in, we may send you emails about new products and updates.
Improving your experience: Understanding your preferences helps us enhance your experience on our Site.

3. Data Sharing with Third Parties

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify uses a secure server behind a firewall to protect your information.

Payment Processing: If you choose a direct payment gateway (e.g., credit card), Shopify processes and stores your payment information. Shopify complies with the Payment Card Industry Data Security Standard (PCI-DSS), which ensures secure handling of your credit card details. Your payment data is stored only as long as necessary to complete your transaction.

For more information, please refer to Shopify’s Terms of Service and Privacy Policy.

4. Customer Rights

You have the right to:

Access, correct, or delete your personal information. If you would like to do so, please contact us at info@heartandlousfabrics.com.
Opt-out of marketing communications: You can unsubscribe from our email list at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

5. Cookies

We use cookies to enhance your experience and gather information about how our Site is used. Cookies are small data files placed on your device that collect information about browsing behavior.

We use Google Analytics to help us understand how our customers interact with the Site, and to improve our marketing and website experience. For more details on Google Analytics, including how to opt out, visit Google Analytics.

By using our Site, you consent to the use of cookies. You can disable cookies in your browser, but this may impact the functionality of the Site.

6. Third-Party Services and Links

We use third-party providers, such as Google Analytics and Facebook, to improve our website and marketing efforts. These services may collect and process data to provide insights and help us enhance the customer journey. By using the Site, you agree to the processing of data by these third parties.

When you click on external links on our Site, you may be directed to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

7. Security

We take reasonable precautions and follow industry best practices to ensure your personal information is protected. This includes encryption and secure server technology to protect data from unauthorized access, disclosure, or loss.

8. Age of Consent

By using this Site, you confirm that you are at least the age of majority in your state or province of residence.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting. We encourage you to review this Privacy Policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy or the way your data is handled, please contact us:

Email: info@heartandlousfabrics.com
Address: 371 Madison Street, New York City, NY, 10002